Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

We couldn’t log you in Error

hats
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 3, 2023

I'm trying to login with my account but I get an error:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

I cleaned the cache/cookies and tried in a private browser tab, and the problem still happens.

1 answer

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 4, 2023

Hi @hats and welcome to the community!

Are you trying to log in to Bitbucket Cloud with the same email as the one of your community account?

If so, what browser are you using?

There is a Bitbucket Cloud account with this email and its status is active, so the issue is not caused by the account's deactivation.

In case you are using a different email to log in to Bitbucket Cloud, can you log in to https://community.atlassian.com/ with that email and leave a comment here, so I can check the status of that account?

Kind regards,
Theodora

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events