Unable to receive password recovery emails

[dinesh.gautam]

Hi,

 I am not receiving password recovery emails to my account dinesh.gautam@indigo-consulting.co.in from Atlassian. 

Please provide a solution at the earliest.

Thanks,

Dinesh

[Daniil Penkin]

Hello @dinesh.gautam,

From what I can see on our side, this email doesn't exist. Our mailing system got this error back:

The email account that you tried to reach does not exist.

Please double check you spelled it correctly.

Hope this helps.

Cheers,
Daniil

[dinesh.gautam]

Hi Daniil,

Can you please check from your end as this is an active email account which I have been using for the past 1 week. I have created bitbucket account with the same email id , but I am unable to receive any emails from Atlassian.

[dinesh.gautam]

I am able to receive emails from Atlassian community <community-do-not-reply@em.atlassian.com> to this email id though.

Cant seem to understand why am I not able to receive other emails from Atlassian such as for password recovery.

Even when I try signup with the account I am getting the following error:

You already have a account with the email address dinesh.gautam@indigo-consulting.co.in

[Daniil Penkin]

Not sure what happened there, the bounce was created about 25 hours ago.

I deleted it, can you try requesting an email again?

Cheers,
Daniil

[dinesh.gautam]

Yup, it's working now.

Thanks a lot.