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Unable to reach bitbucket site

I am connecting to bitbucket site for the long time by Chrome, Firefox and Internet Explorer but it can't be reached. 

How to get connected to this site as soon as possible ?

2 answers

0 votes

Hi @AYUSHI PADHA,

We've had some reports from users seeing an error that includes DNS_PROBE_FINISHED_NXDOMAIN and we are looking into it.

In case you see the same in the error message in your browser, I would suggest

  • Try using Google DNS below and check if the site gets resolved afterwards:

    8.8.8.8
    8.8.4.4

  • You can try entering the following in the hosts file of your machine and then check if Bitbucket website is loading
    104.192.141.1 bitbucket.org

    Please note that in case it works, it should be a temporary workaround as Bitbucket IPs could change at any time.

  • Reach out to your ISP to report this and ask them if there is an issue with routing from their network to Bitbucket

If you see a different error, please let us know the exact error message you are seeing as Charlie asked.

Kind regards,
Theodora

Thank you so much @Theodora Boudale !! Your kind suggestions are very helpful. 

Problem is resolved and I can access my bitbucket account without any delay .. 

Thanks !! 

Like Theodora Boudale likes this
0 votes
Charlie Misonne Community Leader Sep 20, 2022

Hi @AYUSHI PADHA

Welcome to the Atlassian community!

What do you get in your browser?

Any chance your company blocks traffic to Bitbucket? Here is a list of IP addresses that should be witelisted.

Thank you @Charlie Misonne  !! 

My browser was showing -

 

This site can't be reached

check if there is a typo in bitbucket.org.

If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

   Reload

 

But now, the issue has been resolved and I am happy and would appreciate the way you 

reached out and provide valuable suggestions and support.

Thanks !!

Charlie Misonne Community Leader Sep 20, 2022

I'm glad @Theodora Boudale was able to resolve your issue :-)

Like AYUSHI PADHA likes this

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