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Unable to push via ssh

I started getting this issue again


remote: [ALERT] Your push failed because the account '**********' has exceeded its
remote: [ALERT] user limit and this repository is restricted to read-only access.
remote: [ALERT] To restore write access, ask an account administrator to upgrade their plan.
remote: [ALERT] For more info:
remote: [ALERT]

2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 21, 2022

Hi @venugopal pottu,

If your billing plan has been downgraded multiple times, I would suggest creating a ticket with our Customer Advocate team and

- share the URL of the Bitbucket workspace where this has been occurring
- ask if they can give you more info on why the issue occurs
- ask how to work around this issue

You can create a ticket with the team via, in "What can we help you with?" select "Billing, payments, and pricing", in "Select a topic" select "Problems with a payment or credit card" and then share the info/questions I mentioned above. The ticket will be visible only to you and Atlassian staff.

Kind regards,

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 19, 2022

You'll need to remove some users, or upgrade your licence level.

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