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Unable to login to BitBucket via Chrome, Edge, and after applying every solution in the community


I have tried different browsers, private/incognito windows, clearing all cache, and I even went as far as to install Windows just to try the Edge browser. I've tried installing the Windows Git Credential manager, and no matter what I do, I am unable to login to BitBucket. Sometimes I am able to see the BitBucket dashboard, but when I try to do anything, it keeps asking for user/pass and after entering it, it never stops asking for it again.

I had a bitbucket account years ago, so I'm guessing it has something to do with the migration to Atlassian, but I feel I have tried everything in the community already and had no success, so any help here would be appreciated.


UPDATE: Creating a new email address and new bitbucket account worked, but I'm not able to access my old repositories there. Based on that new account working, it doesn't appear to be anything wrong on my side, so if anyone from Atlassian can help fix my old account, that would be great.

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Answer accepted

Hi @Andrew Westensee and welcome to the community.

Does this concern the Bitbucket Cloud account with the same email as your community account?

If so, I checked this account in our system and I saw it was in a dormant state, due to inactivity. I went ahead and reactivated the account so you should be able to log in now.

Please feel free to let me know if the issue is resolved and if you need anything further.

Kind regards,

Thank you, the issue is resolved now.

Like Theodora Boudale likes this

You are very welcome Andrew, I'm glad to have helped.

Please feel free to reach out if you ever need anything else.

Kind regards,

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