Unable to login due to Invalid two-step verification code

[Kian Wei Lim]

I've set up two-step verification code for my Atlassian account, but when I try to log in to Bitbucket, the system keeps prompting this error message even though I've entered the six-digit code from the Google Authenticator app.

[Ben]

Hi Kian,

You have MFA enabled on both your Atlassian account and your Bitbucket Cloud account, the screenshot you have shared is prompting you for Bitbucket MFA.

We have an article below explaining the difference and troubleshooting steps to reset your Bitbucket Cloud MFA, please review this and follow the troubleshooting steps:

• https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

Cheers!

- Ben (Bitbucket Cloud Support)