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Unable to login Bitbucket - We couldn’t log you in

Sumate Khaonuna July 19, 2022

I am getting following error when login to bit bucket account.

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for and other Atlassian sites. Check for these and then try logging in again."


2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 20, 2022

Hi @Sumate Khaonuna,

Your Bitbucket Cloud account was indeed inactive, so I went ahead and reactivated it.

Please feel free to let me know if you are able to log in now.

Kind regards,

0 votes
Craig Castle-Mead
Rising Star
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July 19, 2022

Hi @Sumate Khaonuna 

Have you tried logging in using another browser and/or incognito/private browser mode?

If you can login using incognito, I'd recommend disabling all your browser extensions, then enabling 1 by 1 and trying each time until your login stops functioning and then you've found the conflicting plugin.


Sumate Khaonuna July 20, 2022

I've already tried in Edge and incognito mode of Chrome still no luck. I also deleted all cookies and site data related to bitbucket/atlassian/jira.


I think i used to have bitbucket long time ago. may be it was suspended/deactived due to inactive for long time.

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