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Unable to log in to bitbucket

James Johnstone
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 3, 2023

Getting the following error message

 

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Have tried Firefox and Edge on Windows, and Firefox and Safari on Mac. Tried normal and incognito for each. Same error every time.

Tried deleting cache/cookies. Disabling all addons. Nothing seems to make a difference.

1 answer

1 accepted

0 votes
Answer accepted
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 4, 2023

G'day, @James Johnstone and welcome to the community!

It looks like your account was inactive, so I have reactivated it, which should unblock you from logging in.

Could you try to log in again and let me know how it goes?

Cheers,
Syahrul

James Johnstone
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 4, 2023

Yep, that looks like it did the trick.

 

Thanks Syahrul :)

Like Syahrul likes this
Rrrr May 19, 2023

So much time wasted by all searching for a solution.

Please vote to have them provide a better error message:

https://jira.atlassian.com/browse/BCLOUD-22664

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