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Unable to log in to bitbucket

James Johnstone
James Johnstone
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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Apr 03, 2023

Getting the following error message

 

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Have tried Firefox and Edge on Windows, and Firefox and Safari on Mac. Tried normal and incognito for each. Same error every time.

Tried deleting cache/cookies. Disabling all addons. Nothing seems to make a difference.

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Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 04, 2023

G'day, @James Johnstone and welcome to the community!

It looks like your account was inactive, so I have reactivated it, which should unblock you from logging in.

Could you try to log in again and let me know how it goes?

Cheers,
Syahrul

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James Johnstone
James Johnstone
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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Apr 04, 2023

Yep, that looks like it did the trick.

 

Thanks Syahrul :)

Like • Syahrul likes this
Rrrr
Rrrr May 19, 2023

So much time wasted by all searching for a solution.

Please vote to have them provide a better error message:

https://jira.atlassian.com/browse/BCLOUD-22664

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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