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Unable to log in to Bitbucket - We couldn't log you in

Timothy McLeanas
Timothy McLeanas
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April 22, 2024

I am attempting to log in to Bitbucket and am seeing an error that states:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

From similar issues, it seems likely that my account has been marked inactive or spam for some reason.  Those similar issues suggest creating a new question for such cases.

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Mark C
Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2024

Hi @Timothy McLeanas ,

Welcome to the community.

It seems your account is marked as a "Dormant" account due to not logging in to Bitbucket.org for a long period of time.

I went ahead and reactivated your account. You should be able to log in now.
If you're having issues logging in, try to reset your password using this link. - https://id.atlassian.com/login/resetpassword

Hope it helps.

Regards,
Mark C

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