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Unable to access

Ratheesh Chilukamari
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September 19, 2022

Unable to access the bitbucket site with BSNL FTTH internet, but I can with other internet connections

2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 20, 2022

Hi @Ratheesh Chilukamari,

What kind of error do you see when you try to access the Bitbucket website?

We've had some reports from users seeing an error that includes DNS_PROBE_FINISHED_NXDOMAIN and we are looking into it.

If you see the same in the error message, a few things you can try are the following:

  • Try using Google DNS below for testing purposes, and check if the site gets resolved afterwards

    8.8.8.8
    8.8.4.4

  • You can try entering the following in the hosts file of your machine and then check if Bitbucket website is loading
    104.192.141.1 bitbucket.org

    Please note that in case it works, it should be a temporary workaround as Bitbucket IPs could change at any time.

  • As Nic suggested, please reach out to your ISP to report this and ask them if there is an issue with routing from their network to Bitbucket

Kind regards,
Theodora

0 votes
Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 19, 2022

You'll need to talk to the administrators of your BSNL FTTH internet, whatever that is.

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