Trubble adding a particular user to bitbucket jira is ok other users are ok

[mitch]

I have one team member that I cannot add to access bitbucket. this user never gets the invite by email. has anyone had similar issue?

[Daniil Penkin · Accepted solution]

Hello @mitch,

This can happen for multiple reasons. Please open a support case with us and specify the email in question so that we can look it up (Community questions are publicly visible).

Cheers,
Daniil