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Trubble adding a particular user to bitbucket jira is ok other users are ok

I have one team member that I cannot add to access bitbucket. this user never gets the invite by email. has anyone had similar issue?

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Hello @mitch,

This can happen for multiple reasons. Please open a support case with us and specify the email in question so that we can look it up (Community questions are publicly visible).

Cheers,
Daniil

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