Support system is down, what is happening?

[jbelin]

Our support system is experiencing a technical issue. During this time, you can create support requests and reply to existing tickets via email, but these will only be visible to our Support team when our system is back online.

Trying bitbucket-cloud-support-temp@atlassian.com but getting

You've reached Atlassian Support but this mailbox is not being
monitored right now. Instead, get help from our Support team by
following this link:

https://support.atlassian.com/contact

Thank you,
Atlassian Support

which is where I started, what is happening?

[Angélica Luz]

Hi Jbelin,

Thank you for reaching out to Community!

The contact form should be working now according to https://support.status.atlassian.com/ and I also confirmed on our internal ticket that the issue is resolved.

Please, give it a try and let us know if you face any issue.

Regards,
Angélica

[jbelin]

[jbelin]

I have lost access to several repos and the ones that I have access to are outdated

[Angélica Luz]

Below this message, you can see the form, but if you can't see, please try a different browser or incognito:

If it does not work, I can create a ticket on your behalf.

[jbelin]

Are you serious? The text says that you have to use email. Why would I even try to do anything else?

[jbelin]

I really really hope that there is already a ticket and that someone is working on it because I have used all channels that I can.

[jbelin]

Sorry for my not so nice tone, but this is extremely urgent, we cannot work at all

[Angélica Luz]

No need to apologize Jbelin.

I talked to the team that fixed the issue and they already removed that card.

It was already resolved and you should be able to create the ticket.

[jbelin]

Ok thanks Angélica

[Angélica Luz]

You are welcome!

Please, let us know if you face any issue creating the ticket.

[jbelin]

I just did and now it says that the support will come from the European office, and only weekdays. This is total PANIC, we cannot work, we need support immediately!!!

[jbelin]

I got an email that you were on it, but it seems like it was auto generated

I need a confirmation that someone is actually working on this

Can you please check this for me Angélica?

[jbelin]

I just got a reply that the support will look at this Monday 9am

[jbelin]

Git is a mission critical application, we cannot work until this is fixed, this is a bug on your side, I have tried the terminal but my user doesn't have access to the repos anymore although being admin

surely someone must be working when your system doesn't work?