Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

SSO and Bitbucket authentication - error pushing code


We are seeking help for one user in our Bitbucket Cloud instance. We don't have a lot of expertise in the area so any help would be appreciated. This particular user's account is provided by our organization, and access is authenticated via SSO. The user's account was just fine for several months. Then since last week, now she is getting an error when pushing code: "Too many invalid password attempts. Log in at to restore access." When she logs in to Atlassian ID, she is automatically logged in with a completely different account (she is automatically logged in with an user ID that is no longer associated with her account - she was given a different user ID many months ago, and it worked fine until last week). This behavior occurs using an Incognito browser. The user changed her password about a month ago, so that doesn't seem to be the cause (only every 90 days is necessary). We walked the user thru clearing stored credentials in Windows Credential Manager, and but still the user gets the same error when pushing code. Do you have any advice?

1 answer

0 votes
Norbert C Atlassian Team Mar 04, 2022

Hi Durell,

Thank you for contacting Atlassian Support, my name is Norbert and I'm a Bitbucket Cloud Support Engineer, it's nice to meet with you!

Based on my observation your issue is already being helped through a our ticketing portal.

Please let me know if you need any help on this issue or if Alan has already resolved the issue for you?

Have a great day!

Best Regards,
Atlassian Bitbucket Cloud Support

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events