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Problem login to bitbucket.org

ioannis pomonis
ioannis pomonis
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October 11, 2023

Hello there,

When iam tryting to login on bitbucket.org using my email ipomonis@comitech.gr i get

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

I have tried to login using multiple browser , clear cache etc.

Can you please help me?

Best Regards,

Yiannis

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 11, 2023

G'day!

The reason you are receiving that error message is because your account is inactive, it has been in a DORMANT state since 2018.

I have just re-activated your account so you will be able to login now, please clear the cache in your browser and attempt to login again :)

Cheers!

- Ben (Bitbucket Cloud Support)

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Danijel Marjanovic
Danijel Marjanovic
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February 19, 2024

Thank you for the prompt answer!

Unfortunately, the issue still persists.

I deleted cookies, cleared session storage and restarted browser.

New attempt to login results in the same error.

 

Is there anything else that needs to be done?

 

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 19, 2024

Hi @Danijel Marjanovic 

This is a different email address you've just replied with, I've activated this account as well - please attempt to login using the email address associated with this account.

Cheers!

- Ben (Bitbucket Cloud Support)

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