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PR notification emails not received?

Ray Depew

We're moving from a local Bitbucket/Stash server to Bitbucket Cloud. I'm testing BB Cloud's email notifications capability today, and not having any luck.

I followed the steps in the Tutorial to create a branch, commit a change to the branch, and generate a Pull Request. I sent the Pull Request to two colleagues. They're listed as members/users in our BB account, and in fact, they have R/W access to the repository in question.

They did not receive the notification emails. I can't check the email logs to find out why. Got any ideas?

Here's the link to the PR: https://bitbucket.org/autosoln/sandboxrepo/pull-requests/20

Accepted answers

Norbert Csupka

Hi Ray,

Thank you for contacting Atlassian Community! I'm Norbert from Bitbucket Cloud Support, it's nice to meet you!

When I checked the logs internally I couldn't see that any of your colleague under the "autosoln" Workspace would be on our block/bouncelist. I suspect your colleagues don't have the notifications enabled.

Can I ask you to tell your colleagues to follow these steps and let me know if they had the notifications enabled?

1. Open the repository
2. Click on the triple dot -> Manage Notifications

Once they're at that window, can you let me know if they had the notifications enabled?

I'm looking forward to hear from you, Ray.

Have a great day ahead!

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

All comments

Norbert Csupka

Hi Ray,

Thank you for contacting Atlassian Community! I'm Norbert from Bitbucket Cloud Support, it's nice to meet you!

Can I ask you to tell your colleagues to follow these steps and let me know if they had the notifications enabled?

1. Open the repository
2. Click on the triple dot -> Manage Notifications

Once they're at that window, can you let me know if they had the notifications enabled?

I'm looking forward to hear from you, Ray.

Have a great day ahead!

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

Ray Depew

Hi Norbert,

I'll ask them to do that. While I'm waiting for their response, here's what my "Manage notifications" looks like:

2021-12-15 08_07_32-Window.png

Here is the response from two of my colleagues:

MicrosoftTeams-image (1).png

Ray Depew

Since we're on a 24-hour question-and-response cycle, I jumped the gun and asked my colleagues to select "Watch this repository" and "Pull requests". Then I sent them another PR. Nothing in their Inboxes yet. Can you check the email log again?

Norbert Csupka

Hi Ray,

Please excuse me for the late reply, I was out of office Thursday and Friday.

Can you let me know the first name of your colleagues who have enabled the notifications for Pull Requests and haven't received a notification email?

When I picked a few colleagues randomly from your repository, I was able to find it out that Humberto S, John L and Cody P have received emails from Bitbucket Cloud side, unfortunately I'm not able to tell exactly what emails they've received.

Please let me know.

Best Regards,

Norbert
Atlassian Bitbucket Cloud Support

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