Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Our developer isn't receiving his authentication code via Outlook

Ryan Harmer
Ryan Harmer
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 11, 2023

Hi,

We have recently migrated onto a new Microsoft tenant, as such we may have ended up with our domain on your suppression list due to SMPT bounce back.

Can you ensure all users with <domain> (specifically<email>) is removed from this list to enable them to login please and receive requested auth codes.

Kind regards,

Ryan

Answer
Watch
Like Be the first to like this
199 views

1 answer

0 votes
Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 12, 2023

Hi Ryan and welcome to the community!

I cleared from our suppression list all emails from the domain you mentioned, so any affected users should be able to receive Atlassian emails now.

I am not sure what auth codes you are referring to, is it about a 2FA recovery email or a password reset email? Whatever email the user was requesting, they need to request it one more time now, as the previous emails we sent were dropped.

Just a heads up, I removed the domain and email address from your post to comply with our privacy policy.

Kind regards,
Theodora

Reply

Suggest an answer

Log in or Sign up to answer
Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events

    See all events