One of our users is not getting notifications from bitbucket

Question

I've got one user that's not receiving notifications from bitbucket. 
This is a user that was inactive for a year but is now back. They are able to access their account but no notifications for pull requests, peer reviews or anything show up in their inbox. 
I've done multiple searches on our mail servers and it shows nothing coming in at all. So nothing on our end appears to be blocking it.

Caroline R_g9ynyc · Answer

Hi, @Corey Paye, thanks for the information.

We reviewed your email and confirmed that it had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email for some internal reason.

In this case, I have removed the block from your email. Could you please ask your team to remove the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a specific repository:

* Access the workspace >  Go to the repo they have invited you to;

* Access the Repository Settings > User and group access;

* Click on the "invitation pending";

* Select the “Cancel invitation" option to remove the invitation;

* Add your email again to send a new invitation.

In case they have invited you to a group on this workspace:

* Access the workspace > Settings;

* Access User groups > Open the group they have invited you to;

* Click on the "invitation pending";

* Select the “Cancel invitation" option to remove the invitation;

* Add your email again to send a new invitation.

Please let me know how it goes and feel free to share any additional questions or concerns regarding this case.

Kind regards,

Corey Paye · Answer

Hello @Caroline R .  My account is the one not receiving notifications.

Caroline R_g9ynyc · Answer

Hi, @SimbexItsupport, thank you for reaching out to Atlassian Community.

This has been a common issue, so we have created an article explaining How to get support for Bitbucket Cloud invitation and notification issues.

In order to further investigate what is happening with this account, would it be possible for this user to add a comment in this question, so we can see their email address? This way, we can check if this user is on a suppression list.

Looking forward to hearing from you.

Kind regards,
Caroline