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Not receiving verification code on outlook



my email id:

The provision for confluence/jira is provided but I'm not able to verify my account. Unable to receive the verification code at my E-mail.

1 answer

1 accepted

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Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 07, 2022

Hey Deepthi!

Welcome to the Bitbucket Cloud community!

I have just checked your email address and can see that it was added to our internal suppression list due to receiving an SMTP bounce from your mail server:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) []

I have since removed your email address from this list so you should now be able to perform the same action as previous to have the code sent out and this will be able to be retrieved by your email address.

We have an existing feature request to improve our email system to prevent similar issues from occurring in future - please feel free to "Watch" this to receive future updates:

Hope this helps.


- Ben (Bitbucket Cloud Support)

Hi @Ben  my issue is resolved now. Thanks a lot!

@Ben I seem to be running into the same issue as above, is this something you can help me with also?

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