Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Not receiving verification code on outlook



my email id:

The provision for confluence/jira is provided but I'm not able to verify my account. Unable to receive the verification code at my E-mail.

1 answer

1 accepted

0 votes
Answer accepted
Ben Atlassian Team Jun 07, 2022

Hey Deepthi!

Welcome to the Bitbucket Cloud community!

I have just checked your email address and can see that it was added to our internal suppression list due to receiving an SMTP bounce from your mail server:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) []

I have since removed your email address from this list so you should now be able to perform the same action as previous to have the code sent out and this will be able to be retrieved by your email address.

We have an existing feature request to improve our email system to prevent similar issues from occurring in future - please feel free to "Watch" this to receive future updates:

Hope this helps.


- Ben (Bitbucket Cloud Support)

Hi @Ben  my issue is resolved now. Thanks a lot!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,245 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you