Not receiving email to reset Bitbucket 2FA

Question

Hi everyone,

I cannot log into bitbucket.org as I don't have any 2FA record in my auth apps for Bitbucket, no recovery codes, and the 2FA reset email does not get through.

I did not use bitbucket in the last weeks, and I did not remember to ever use 2FA auth.

I have tried to:

* I click the "Forgot code" link and I get to a page saying "Recover your account - We will send an email to <my address> with instructions on how to recover access to your Bitbucket account..." - I click on "Send recovery email"
* I get a success page "Recovery email has been resent. Check your inbox! Recover your account We've emailed instructions to: ..."
* I never receive any email. Not even after 24/48h. The email is not in spam/junk folders. I have tried multiple times in the last weeks with the same result.

Is there a way to restore my account and log in bitbucket?

Thanks,

Andrea

Theodora Boudale · Answer

Hi @Andrea Caria,

I replied to the other post you created on Monday here:

* https://community.atlassian.com/t5/Bitbucket-questions/Re-Re-Not-receiving-email-to-reset-Bitbucket-2FA/qaq-p/2800924/comment-id/107368#M107368

Your email address was in our suppression list so the emails we were sending were dropped. I removed your email address from our suppression list on Monday.

Can you please let me know if you have received the latest 2FA recovery email we sent or if you're still experiencing issues?

Kind regards,
Theodora

vikram_eupqsc · Answer

Hi @Andrea Caria

Welcome to Atlassian Community,

If you try multiple times then your email id will be in block list (by Atlassian Team) -- for this you have to raise a support ticket to unblock your email id.

or

Check whether mail server is working correctly.

or

Please go through the below community Article / Documentation.

https://community.atlassian.com/t5/Bitbucket-articles/How-to-get-support-for-Bitbucket-Cloud-invitation-and/ba-p/1932959