Not receiving email to complete 2FA for BitBucket

[Nirajan Kunwor]

I am able to validate the authentication code but unable to get any email. It's not on junk as well. 

[Theodora Boudale · Accepted solution]

Hi Nirajan and welcome to the community!

Your email address was in our suppression list, because we received a hard bounce response from your mail server when we attempted to send another email in the past. The message in the bounce event was:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

This may occur if:

1. The address is invalid (address does not exist)
2. The user clicked the list-unsubscribe header
3. The user clicked one of our emails and flagged it as SPAM.

I went ahead and removed your email address from the suppression list. If your email account is active and you can receive emails from others now, can you please try setting up 2FA one more time? You need to follow the process again so a new email gets sent, as the previous ones were dropped.

Kind regards,
Theodora

[Nirajan Kunwor]

Thanks Theodora. I am able to receive emails and enable 2FA now. Thanks for the help.

[Theodora Boudale]

You are very welcome, Nirajan. Please feel free to reach out if you ever need anything else!