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Not receiving email invitation to a Bitbucket git repository

Hi,

My team is inviting me to have access to a new git repository they created on Bitbucket, they have tried several times since last week and I'm not receiving the invitation on my email. We checked that my email address was correct and I checked in all my mail folders: spam, junk, archive, etc.. And nothing.

Please help me with this issue.

 

Thanks,

Alain

1 answer

1 vote
Caroline R Atlassian Team Aug 19, 2021

Hi, Alain! Welcome to the community! 

We performed an analysis on our logs and confirmed that your email had a block on the server that prevented emails from being sent to this recipient. This can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason. The message on your email was:

550 5.7.1 : Recipient address rejected: User email address is marked as invalid.

In this case, I have removed the block from your email. Could you please ask your team to remove the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a specific repository:

  • Access the workspace >  Go to the repo they have invited you to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add your email again to send a new invitation. 

In case they have invited you to a group on this workspace:

  • Access the workspace >  Go Settings;

  • Access User groups > Open the group they have invited you to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add your email again to send a new invitation. 

Please let me know how it goes.

Kind regards,
Caroline

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