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Not receiving account recovery link on my email

Amer Qwaider
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 28, 2023

Some of my teammates and I have been trying to recover the account using my email but we are not receiving a recovery email!!

 

so can you check if my email is on the suppression list? also if you can check all the users inside this domain https://black-code.atlassian.net plz

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Stephen Wright _Elabor8_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 28, 2023

Hi @Amer Qwaider 

Have you checked your spam?

Alternatively, I'd either try...

Ste

Amer Qwaider
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 29, 2023

Thanks, I'll try again to contact support because I was picking the wrong category for the help I wanted

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