Not receiving account recovery link on my email

[Amer Qwaider]

Some of my teammates and I have been trying to recover the account using my email but we are not receiving a recovery email!!

so can you check if my email is on the suppression list? also if you can check all the users inside this domain https://black-code.atlassian.net plz

[Ste Wright · Accepted solution]

Hi @Amer Qwaider 

Have you checked your spam?

Alternatively, I'd either try...

• Seeing if you can get a recovery link via: https://id.atlassian.com/
• Contact Atlassian about this: https://support.atlassian.com/

Ste

[Amer Qwaider]

Thanks, I'll try again to contact support because I was picking the wrong category for the help I wanted