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Not getting invitation mail


My team manager try to invite me to a repository.


But I couldn't get invitation email never.

I checked spam mail box as well.

But no mails get arrived from


Please help me to solve this problem.



Yoonseo Kim.

1 answer

1 accepted

0 votes
Answer accepted

Hi @YoonSeo Kim,

I checked in our system and saw a hard bounce event for your email that was created a few months ago, with the error message:

550: 550-5.2.1 The email account that you tried to reach is disabled.

Atlassian attempted to send an email to your email address back then and received a hard bounce response from your mail server. The hard bounce informs us that the email does not exist and in this case, it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed your email from the suppression list, could you please ask your team manager to resend the invitation now?

A new invitation needs to be sent, as the previous ones were dropped.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,

Thanks! I solved my problem.

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