No verification email after setting up 2FA

Jason Wu July 29, 2024

I have setup the 2FA with Authy but I didn't receive the verification email. 

I have check my junk mail folder and it is not there. 

2 answers

1 accepted

2 votes
Answer accepted
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 30, 2024

Hello @Jason Wu 

This is happening because your email has ended on the surpression list. Someone from Atlassian can help you out by removing your email from the block list. You can make a request here: https://support.atlassian.com/contact/#/

Jason Wu July 30, 2024

Thx, I will try to contact the support

3 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 31, 2024

Hi Jason and welcome to the community!

Does this concern the Bitbucket account with the same email as your community account?

I checked our email logs and all the emails we have sent to that email address during the last 3 days have been delivered to your mail server. Your email address is not in any of our suppression lists.

I suggest checking your Spam folder, and also if there are any filters in your email account that would make our emails skip your inbox. If you still cannot find it, I suggest reaching out to the administrator of your mail server and asking them to investigate why our emails don't make it from your mail server to your inbox.

If this concerns a Bitbucket account with a different email address, please log in to community with the affected email and leave a comment here so I can check our logs.

Kind regards,
Theodora

Jason Wu July 31, 2024

You are right, it is in the custom folder(due to custom filter) for Bitbucket email address. Thanks

Like Theodora Boudale likes this

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