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My repository is missing

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Rafa Gallego
Rafa Gallego
I'm New Here
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Oct 18, 2023

Hello.

I have logged in today to my workspace and I found that there is no repository in it. It should be one repo named "REDACTED". I worked on it a few weeks ago, pushing changes I made from VSC, and everything was fine, but today I have found this situation :(

PS: I have my repo on my computer too, but I need to have it on Bitbucket also.

Can you help me, please?

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 18, 2023

Hi Rafa,

No need to stress! :)

I have taken a look at existing workspaces that match your name and have located the repository that you are looking for.

What has happened is that the email address you have used to raise this community support ticket is not the correct login email address for the workspace that this repository belongs to - please review our documentation below for further context:

Please login to your workspace using your other email address (hint: the domain for this email address contains part of your name in it). We cannot reveal any further information more specific than that as this is a public forum and it would not be appropriate to reveal your personally identifiable information here.

If you are still unable to track down your repository, please let me know and I will open a support ticket on your behalf :)

Cheers!

- Ben (Bitbucket Cloud Support)

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Rafa Gallego
Rafa Gallego
I'm New Here
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Oct 19, 2023

Hello, Ben.

That was the problem! Pfff I think the problem is that I have an account for Trello and I'm using another email for that account, so I made a mistake when login to Bitbucket... FACEPALM!

Thank you very much for your help. I was so stressed! LOL

Regards!

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 19, 2023

Hahah no worries Rafa, it's a common mistake to make. I'm glad to hear that you are no longer stressed, and more importantly, have access to your content again! ;) 

Cheers!

- Ben (Bitbucket Cloud Support)

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