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Lost access to my email

I've lost access to my email due to Google discontinuing support for Google hosted email.  (I didn't think it was a problem since you used to allow username login).  

In any case, 

My user `soitgoes` and email `martin.murphy@whiteboard-it.com`.  What can I do to restore access to those repositories or change the email.

I have a new user martin.murphy@911cellular.com

Thanks in advance.  

1 answer

0 votes
Syahrul Atlassian Team Aug 18, 2022

Hey @Martin Murphy 

Welcome to the community.

I wonder if you can still log in to the Bitbucket account via the UI.

If yes, can you add an alias email that you wish to change in it following the guide here and get back to me? 

Cheers,
Syahrul

I can no longer login with my username so I cannot do that unfortunately

I can show you my id my old business license to prove my identity

Syahrul Atlassian Team Sep 04, 2022

Hey @Martin Murphy 

Apologize for the delay.

Do you still need help with this? If yes, please let me know, as I believe we may need to raise a support ticket for you to continue the investigation.

Cheers,
Syahrul

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