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Lost access to my email

Martin Murphy August 17, 2022

I've lost access to my email due to Google discontinuing support for Google hosted email.  (I didn't think it was a problem since you used to allow username login).  

In any case, 

My user `soitgoes` and email `martin.murphy@whiteboard-it.com`.  What can I do to restore access to those repositories or change the email.

I have a new user martin.murphy@911cellular.com

Thanks in advance.  

1 answer

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 18, 2022

Hey @Martin Murphy 

Welcome to the community.

I wonder if you can still log in to the Bitbucket account via the UI.

If yes, can you add an alias email that you wish to change in it following the guide here and get back to me? 

Cheers,
Syahrul

Martin Murphy August 19, 2022

I can no longer login with my username so I cannot do that unfortunately

Martin Murphy August 19, 2022

I can show you my id my old business license to prove my identity

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 4, 2022

Hey @Martin Murphy 

Apologize for the delay.

Do you still need help with this? If yes, please let me know, as I believe we may need to raise a support ticket for you to continue the investigation.

Cheers,
Syahrul

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