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Jenkins git pull for specific repos are hanging

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August 14, 2023

we use 

        git branch: "${branch}",
                    credentialsId: 'bitbucket-credentials',
                    url: "${GIT_URL}"
jenkins step to pull code to jenkins workspace. while it is working most of the times.. it is getting stuck for long time (20-30mts) and then it pulls or it is always stuck, for specific repos. The code is not heavy too. as it works fine for local replica/cloning...
What could be wrong? The ssh key used is allowed on repo permissions too in bitbucket.

1 answer

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 15, 2023

Hello @ubredd and welcome to the Community!

I see the workspace you have linked has an active Bitbucket subscription, so I will be opening an internal support case for this issue, as we will need you to provide more details about the error, such as the repositories being affected and the logs from Jenkins.

You should be receiving the ticket link in your email soon. In case you don't receive it, please let me know, so I can share the link here ( the ticket will only be visible to you and Atlassian).

Thank you, @ubredd !

Patrik S

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