Issue with notification mails from service desk after migration

Question

Hi,

whenever a customer creates a service desk request they get the following mail content:

"sd.notification.default.rule.content.approval.required.v2"

I figuered out that this was set within the customer notification template and changed it yesterday.
But nothing has changed.

Do i miss something? Before the migration everything was okay.

Italo _Modus Create_ · Answer

Hi @Philipp Wiegand ,

We had the same issue after migrating from Server to Cloud.

Check for your Project Customer Notification for Approval required, we were able to find this text in the notification template.

Philipp Wiegand_l9f34w · Answer

Sorry i posted this in bitbucket! Can someone move this to JIRA Service Desk please? Thanks!