Inquiry About Changing Last Month’s Payment Card

[tester]

Dear Bitbucket Support Team,

I hope this email finds you well.

I am reaching out regarding a billing issue. Due to a problem with the card used for last month's payment, I would like to change the payment method for that transaction to a different card. Could you please let me know if this is possible?

I would appreciate any guidance you can provide.

Best regards,

<email_redacted>

[Theodora Boudale]

Hi @tester,

The credit card on file can be changed by an administrator of the Bitbucket workspace the following way:

1. Open the workspace on Bitbucket's website.
   
   
2. Select the cog icon from the top right corner of the page (next to your avatar).
   
   
3. Select Workspace settings.
   
   
4. Select Plan details from the left sidebar.
   
   
5. In that new page, you will see an option to update the credit card details.

You can also open the page directly from this link, https://bitbucket.org/<workspace-id>/workspace/settings/plans-and-billing where <workspace-id> replace with the ID of your workspace.

Please feel free to reach out if you have any questions!

Just a heads up, I removed the email address from your post to protect your privacy, as this is a public forum.

Kind regards,
Theodora

[Valerie Knapp]

Hi @tester , welcome to the Atlassian Community and thanks for your post.

This isn't the Bitbucket Support Team. You can open a support ticket to Atlassian here - https://support.atlassian.com/contact/#/ to ask for help with billing enquiries. 

Alternatively, we can escalate this post to them.

Please let us know how you want to proceed.

Best wishes