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I want to disable my Two-step verification.

016479-RD2(鄭涵嚴) I'm New Here Apr 07, 2019

My phone is lose and I want to disable my Two-step verification.

1 answer

0 votes
Ana Retamal Ortiz Atlassian Team Apr 09, 2019

Hi, welcome to the Community!

This is something that you need to do yourself. If you lost your phone but still have access to your computer, you can run the following command to receive recovery codes:

ssh git@bitbucket.org recovery_codes

This will bring out 6 recovery codes (one time use only) that you can use to get into your Bitbucket Cloud account. This is explained at Retrieve recovery codes through SSH.

Once you're into your account, you can disable two step verification following these instructions:

  1. From your avatar in the bottom left, click Bitbucket settings.
  2. Click Two-step verification under Security.
  3. Enter a recovery code and you'll see your two-step verification settings.
  4. Click Disable two-step verification and then click Disable in the confirmation message. 

Hope this helps,

Ana

016479-RD2(鄭涵嚴) I'm New Here Apr 09, 2019 • edited

I cant find way to enter my recovery code.螢幕快照 2019-04-09 17.42.08.png

Ana Retamal Ortiz Atlassian Team Apr 12, 2019

Hi!

Having a look at your screenshot I can see that two-step verification is not enabled in your account. I've also checked your account in our system and I can see that it is indeed disabled. 

The steps you're being shown in the screen are so you can enable it for your account. 

Hope that clarifies. Let us know if you have any questions!

Ana

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