It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I want to disable my Two-step verification.

My phone is lose and I want to disable my Two-step verification.

1 answer

0 votes
Ana_Retamal Atlassian Team Apr 09, 2019

Hi, welcome to the Community!

This is something that you need to do yourself. If you lost your phone but still have access to your computer, you can run the following command to receive recovery codes:

ssh recovery_codes

This will bring out 6 recovery codes (one time use only) that you can use to get into your Bitbucket Cloud account. This is explained at Retrieve recovery codes through SSH.

Once you're into your account, you can disable two step verification following these instructions:

  1. From your avatar in the bottom left, click Bitbucket settings.
  2. Click Two-step verification under Security.
  3. Enter a recovery code and you'll see your two-step verification settings.
  4. Click Disable two-step verification and then click Disable in the confirmation message. 

Hope this helps,


I cant find way to enter my recovery code.螢幕快照 2019-04-09 17.42.08.png

Ana_Retamal Atlassian Team Apr 12, 2019


Having a look at your screenshot I can see that two-step verification is not enabled in your account. I've also checked your account in our system and I can see that it is indeed disabled. 

The steps you're being shown in the screen are so you can enable it for your account. 

Hope that clarifies. Let us know if you have any questions!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Bitbucket Server 7.0 is here!

Hello Community, I’m Anton Genkin, a product manager on the Bitbucket Server and Data Center team and am excited to share that Bitbucket Server 7.0 is now available! It's a platform release, one th...

989 views 6 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you