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I no longer receive email notification from bitbucket

Julien Doyon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 26, 2021

I've been on Bitbucket for 4 years, and I always received email notification. About two months ago, I stopped receiving email notification from Bitbucket without changing anything specific.  My collegue doesn't seem to have the same issue as I am and their notifications work great on their side. There is nothing in my spam or anything like that.

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Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 26, 2021

Hi, @Julien Doyon

Thank you for reaching out to Atlassian Community!

I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to your address. So I removed your email from this suppression list.

Could you please confirm if you receive the notifications now? 

Kind regards,
Caroline 

Julien Doyon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 27, 2021

Yes, it works now!  Thank you very much!  Very appreciated!

Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 27, 2021

You are more than welcome, Julien! I'm happy to help. 

Kind regards,
Caroline 

a.ginanjar November 24, 2021

Hi @Caroline R , my manager invite me to new project but I couldn't get any emails from bitbucket.

Same issue? 

Kindly advise.

Thank you.

Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 24, 2021

Hi, @a.ginanjar

I would like to ask if you could please create a new question for your issue. We generally encourage users to create a new question for their issue instead of posting on someone else's question because 1) the root cause and resolution may be different for each case 2) a question can become cluttered and difficult to follow if we try to troubleshoot multiple users' issues in it.

Thank you. 

Kind regards,
Caroline 

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