Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I have set up a new user but the activation email was not received and I can't complete the user sig

The email is


1 answer

1 vote

Hi @Raffaele Zurlo ,

I see that you opened a support ticket as well about this issue.

This email was in a suppression list, as when we tried to send an email we received a hard bounce response from your server. This usually occurs if an invitation is sent or if an attempt to create an account is made before the email account is operational.

The engineer working on your support ticket removed this email from the suppression list.

The user will need to select to resend the activation email, as the previous ones were dropped.

In case you had sent any invitation to this user, please resend it one more time now (a new one needs to be sent as the previous ones were dropped).

Please feel free to let us know if you need anything further.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

📣 Calling Bitbucket Data Center customers to participate in research

Hi everyone, Are you Bitbucket DC customer? If so, we'd love to talk to you! Our team wants to dive deep to understand your long-term plans regarding Bitbucket DC and Atlassian Cloud. Do you plan...

118 views 2 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you