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I had created a new workspace and delete it afterwards. It affected the other workspace s

EarthLedger March 9, 2023

I couldn't find old workspace. How can I restore it?
It seems like the whole account disappeared, because next time I tried to logged in I was asked for a new account name

Looks similar to https://community.atlassian.com/t5/Bitbucket-questions/Creating-and-deleting-a-new-workspace-deleted-my-account/qaq-p/2294628

3 answers

2 accepted

4 votes
Answer accepted
Maria Korolenko March 10, 2023

Hello @EarthLedger and @chato

Sorry, it happened to you. Happy the account deletion is fixed!

Atlassian is using a shared responsibility model when it comes to deleting and restoring company-level data. In this case, a user is responsible for workspace backup if someone deleted it. 

The best practice is to either enable DYI backups or use third-party solutions, like Rewind for Bitbucket. 

0 votes
Answer accepted
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 10, 2023

Hi @EarthLedger,

Thank you for reaching out.

I created a support ticket for you using the email of your community account, so we can investigate this further.

You should have received an email with a link to the support ticket. Just in case you haven't, please feel free to let me know and I can post the ticket URL here. No one other than you and Atlassian can view the ticket's content, even if they have the URL.

We also have an incident report about this issue on our status page that you can subscribe to for updates:

Please feel free to let me know if you have any questions.

Kind regards,
Theodora

EarthLedger March 10, 2023

Thank you Theodora!
I saw that issue was resolved, but is there any chance to recover account and workspace?

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 13, 2023

Hi @EarthLedger,

You are very welcome!

You can check the support ticket I created for you for updates, our engineers will provide more details there. If you have any questions, you can also post them in the support ticket.

Kind regards,
Theodora

1 vote
chato March 10, 2023

The same happened to yesterday, and has not been fixed yet.

I created a new workspace, then deleted it, and my ACCOUNT was deleted.

Now I'm asked to pick an account name again.

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