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I couldn't access ( server ip address could not be found)

Hi Guys,

Me including 3 of my teammates couldn't access from browser as well as from the command line. We couldn't pull/push any repository or access it.

When i tried


It got this response


** server can't find SERVFAIL 

Screenshot 2020-07-21 at 1.40.31 PM.png2020-07-21.png

2 answers

1 accepted

2 votes
Answer accepted
Norbert C Atlassian Team Jul 21, 2020

Hi Siddharth,

Thank you for contacting Atlassian Support and to report this issue to us. My name is Norbert and I'm from Atlassian Bitbucket Cloud Support

We would like to confirm, that we've received a several complaints from users based in India, having issues resolving the DNS record.

Based on our observation your ISP's DNS provider is not able to lookup the IP records associated with DNS record.

As a workaround, can you try to use Google's DNS provider and than flush the DNS cache in your system?

DNS server:
Command to flush the DNS: ipconfig /flushdns
How to change the DNS settings:

Please let us know how it goes.

Best Regards,
Atlassian Bitbucket Cloud Support

Hi Norbert,

Thank you for the quick reply. We were able to resolve the issue with the instructions you provided us. 

Thank you.



Norbert C Atlassian Team Jul 21, 2020

Hi Siddharth,

You're very welcome, I'm glad to hear this issue got resolved.

Have a great evening ahead and stay safe!

Best Regards,
Atlassian Bitbucket Cloud Support


I'm facing the same issue.   

you fix did not work on my case.   

Any solution?


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