Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I cant receive email from atlassian


Hello i'm trying to send invitations to my teammates in my projects but they arent receiving any invitations. There are supposed to have been sent. I don't understand why it doesn't work.

I have checked my spam folder, but it is empty.

The emails are associated with domain

The emails associated are:



All of them have a previous account here in bitbucket.

1 answer

1 vote

Hi @garsoluciones ,

I checked these 3 emails in our system and I saw a hard bounce event for each one of them with the error message 'Unknown user'.

Were those emails perhaps deactivated for some time? Or was there an issue with your mail server? The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed all emails from the suppression list, could you please try resending the invitations now?

New invitations need to be sent, as the previous ones were dropped.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

3,850 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you