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I cannot log in to my bitbucket account

cball June 26, 2023

Hi, I cannot seem to be able to log into my bitbucket account. I can log in to all the other atlassian products, Trello, Jira, Community. But the bitbucket always throws me the error "Try to login again". 

I already tried in 4 different browsers. Edge, Chrome, Opera, Brave. And none of them seems to allow me to proceed. I also set my security settings to low and it did not have any effect.

 

Thank you so much for your help on this.

 

Edit: 

Adding additional information. Sometimes when I navigate to bitbucket while being logged in other services I get this screen. And after refreshing and trying to log in from the page I get the second one.
image_2023-06-29_103131636.pngimage_2023-06-29_103140128.png

2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 30, 2023

Hi @cball,

Your Bitbucket Cloud account was deactivated with reason 'spam' which is why you were not able to log in. I reached out to our engineers and asked them to look into this, and the spam detection was a false positive, so I went ahead and reactivated your account. Our apologies for the inconvenience caused by this.

Please feel free to let me know if you are able to log in now and if you need anything further.

Kind regards,
Theodora

0 votes
cball June 29, 2023

Hi, any idea where I could try to contact support to help me access bitbucket from my account? Would like to set up my organization with it, but I'm unable to do so without bitbucket access.

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