I am unable to clone the SourceTree to the Bitbucket Repository

[rishabh.chaturvedi]

The clone between the SourceTree and the Bitbucket is not happening and showing me the Invalid Credentials fatal error. I checked the below guidelines for rectification but still cannot resolve the same. Kindly help me on it.

https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconfluence.atlassian.com%2Fbbkb%2Fauthentication-error-remote-invalid-username-or-password-942864127.html&data=05%7C02%7Crishabh.chaturvedi%40organon.com%7C05917395035244592e7708dd1f32f2ea%7C484a70d1caaf4a03a4771cbe688304af%7C0%7C0%7C638701025899435775%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=2n7aCcslSORLpcaFY2PnKUg43LhbU9ymrMKeSLcVnsU%3... 

[Mahesh Shinde · Accepted solution]

Hi @rishabh.chaturvedi ,

This kind of issues appears majorly because of the credential manager is not providing the correct credentials for authentication. 

Have you tried to clear the git credentials from machine as per this document: https://confluence.atlassian.com/bbkb/authentication-error-remote-invalid-username-or-password-942864127.html

1. Clear stored git credentials on your machine:
   1. Windows: Navigate to Credential Manager and clear stored credentials related to Bitbucket Cloud.
   2. Mac OS X: Navigate to Keychain Access and clear stored credentials related to Bitbucket Cloud.
   3. Linux: See the resolution in.

Follow all the steps from Solution:

Regards,

Mahesh Shinde

[rishabh.chaturvedi]

Hi Mahesh,

I tried doing that as well in the morning. Here now I see few credentials as attached below. I have to delete the bitbucket.org credentials and proceed with cloning right?

[Mahesh Shinde]

Hi @rishabh.chaturvedi

You have to clear the sourcetree credentials and it may ask credentials whenever you try to access the Bitbucket site.

Please, let us know how it goes with it.

Regards,

Mahesh Shinde

[rishabh.chaturvedi]

Hi,

But still I'm unable to clone my Sourcetree with the Bitbucket. Showing me the same Invalid Credentials fatal error. Kindly help me on this.

[Mahesh Shinde]

Hi @rishabh.chaturvedi

In given screenshot, I can see there are two entries for Bitbucket site with hg and sourcetree. Do you know the same credentials is used for the hg as well?

Have you tried to reset that credential?

If you still facing this issue then please reachout to the Atlassian support team:https://support.atlassian.com/contact/#/

Regards,

Mahesh Shinde