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I am unable to access Bitbucket properly with my credentials. It opens first and then it got blank.

Senthamilselvan
Senthamilselvan
Contributor
August 1, 2023

I am unable to access Bitbucket properly with my credentials.
It opens first and then it got blank.

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 2, 2023

Hi @Senthamilselvan,

Do you get a blank page when you log in to Bitbucket Cloud website from browser?

If so, we have identified a bug causing this issue and created a bug report here: https://jira.atlassian.com/browse/BCLOUD-22811 Our development team is working on fixing this issue.

Can you please check the workarounds listed in this bug report and let me know if any of them works for you?

Kind regards,
Theodora

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Senthamilselvan
Senthamilselvan
Contributor
August 2, 2023

Hi @Theodora Boudale 
We tried to fix this issue by readding user in the bitbucket repositories. it got works for the reporter.
Thanks,
Senthamilselvan

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 2, 2023

Hi @Senthamilselvan,

Thank you for the update, it's good to hear that the issue was resolved.

Please feel free to reach out if you ever need anything else.

Kind regards,
Theodora

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