I Registered To Bitbucket With My Work Email, However I Don't Have an Access Now

[Fatih Tan]

Hi,

I registered to Bitbucket my work email 4 years ago. I left the work and I don't have an access to that email. So, I cannot reach my atlassian account.

What should I do? Is there any account recover process?

Thank you for your suggestions

[Theodora Boudale]

Hi @Fatih,

If the account is not managed by your former employer and you remember the password, you can log in to the account and then change its email from this page: https://id.atlassian.com/manage-profile/email

If you don't remember the password or if the account is managed by your former employer, it will not be possible to access the account and change its email.

The Bitbucket Cloud support team cannot change the primary email address of an account if someone reaches out from an email that is not associated with that account.

Kind regards,
Theodora

[Fatih Tan]

Hi @Theodora Boudale 

Thank you for your answer. Actually I don't want account back, I just want my username back. Is it possible to make username free.

My current username is @<current-username> but i want @<old-username>.

Regards

[Theodora Boudale]

Hi @Fatih ,

We have reviewed your request internally and changed the username of the old account by adding the prefix '-old', so you can use it now.

Please keep in mind that this is something we do in exceptional circumstances only when certain criteria are met.

Feel free to let me know if you are able to change your username now and if you need anything further.

Just a heads up, I removed both usernames from your post to comply with our privacy policy.

Kind regards,
Theodora

[Fatih Tan]

Thank you so much. I've just updated as @<username>.

Have a great day.

[Theodora Boudale]

You are very welcome, please feel free to reach out if you ever need anything else!

Have a good day,
Theodora