Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to reactivate a User Account

Hi, I have been away from bitbucket no more than a year. Then today I tried to update some repositories I need to work on, and got this big sorprise. 


But based on that message, I should get an email, and I did not. So I have no idea of how to re-activate my account.

Using a different account I can get in and see my account is there and has permissions to all repositories. But I dont know what else to do.


Does anyone can help with this ?


Thank you so much for your time.



1 answer

0 votes
Syahrul Atlassian Team Aug 14, 2022

Hello, @Sergio Hernandez 

Welcome to the community.

I can see from our end that the email has been sent out to the affected user accordingly.

I suspect the email may have been redirected in your mailbox to the Spam/Other folder so I suggest starting looking into that.

If you still can't locate the email, try searching your email using this sender email ""

Hope this helps.


Hi @Syahrul, thank you so much for your prompt answer. 

Is there any possibility that Atlassian sends that email again? I usually delete all spam emails (I just don't like them), so probably I did it including that one.

Is there any other way to reactivate that account ?

Best regards,


Syahrul Atlassian Team Aug 15, 2022

Hi @Sergio Hernandez ,

I believe you can trigger that again by logging in at

Let me know how it goes.


Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events