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How to login to old bitbucket account

Kevin Lentin
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July 18, 2023

I was trying to add my ssh key to BitBucket and it complained that somebody was already using that key. That can only be me so it must be in one of my accounts.

Checking my password manager, I have a couple of other accounts here but they only have bitbucket.org user IDs. Not id.atlassian.com email addresses. 

Is it possible to login to those accounts? Or can an atlassian person trigger an email to an associated email address or something?  I have the user ID and password. But there's nowhere I can use it.

2 answers

1 vote
matt del vecchio January 11, 2024

Hi @Patrik S, I have this same question -- I had an older account, simply "mdelvecchio" (https://bitbucket.org/ <redacted>). I tried logging into it and it didn't seem to work. I've created a new account now (this one). Can you create a ticket for me to link them?

Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 11, 2024

Hello @matt del vecchio ,

that workspace is tied to a different email than the one you used to post this question.

I'm afraid we from support are not able to share email addresses due to privacy reasons.

You can try to login in Bitbucket Cloud with any other email you own and check if the workspace is under that account. When trying to login with a different email, if Bitbucket asks you to create a new account, this means there's not currently an account associated with that email, so that would not be the email you are looking for.

Thank you, @matt del vecchio !

Patrik S

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matt del vecchio January 12, 2024

Yeah what makes it challenging/frustrating is that the old login did not require an email as part of the credential -- I saved the login in my password manager as the username & password, not the email. We used to be able to login with the a username, ie "mdelvecchio".

I'll have to try running thru possible email addresses, if this is no way to login with username & password any longer? 

matt del vecchio January 13, 2024

@Patrik S hey Patrik, I tried my primary two email addresses, and they both wanted me to created accounts. This being one of them. I am mystified about why I can't sign in any longer. My password manager only reports it via username:

Screenshot 2024-01-13 at 2.15.53 PM.png

...which is also how the website modal for my repo asks for credentials:

Screenshot 2024-01-13 at 2.17.34 PM.png

...so should I be able to authenticate with username & password (not email)?

I don't know why it used to work last year, but doesn't now. Is there definitely another email address listed? Is there a reset-password form that will show me a partial for the email address so I know which inbox to visit to retrieve/change it?

mdelvecchio
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March 16, 2024

@Patrik S - ah, I found the other email address, a former one I used to use. I'll have to play "email shuffle" and edit my now-two accounts to straighten it out.

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 18, 2024

Hi @mdelvecchio, it's good to hear that you found the email address of the account. Please feel free to reach out if you need anything else!

1 vote
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 20, 2023

Hello @Kevin Lentin and welcome to the Community!

I've raised an internal support ticket to assist you further. You should be receiving an email with the ticket link soon. In case you don't receive it, please let us know so I can share it with you here (only you and Atlassian staff can see the ticket)

Thank you, @Kevin Lentin !

Patrik S 

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