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How to get access to my previous account?

I used to have access to a bitbucket repository.

I can still push and pull from it via SSH keys, however now the email associated with the account is defunct, so when I try to access it from the web... I can't receive the confirmation email.

Any idea how to fix this and update the email address?

1 answer

0 votes
Caroline R Atlassian Team Oct 01, 2021

Hi, @Peter J. Kootsookos

Thank you for reaching out to Atlassian Community!

I can see you opened a ticket with our support related to the same question, and I confirmed that the email you informed us that you no longer have access to is an alias on this Bitbucket account, so log in with this email won’t work anyway.

The primary email on this account is another one, so I would ask you to try to log in with other emails you have, and in case you can’t remember this address, I can give you the domain of the primary email masked (with asterisks), which could give you a hint.

Please don't hesitate to ask for any further information if needed. 

Kind regards,

The primary email should be <email removed for privacy reasons>. The company is no longer in existence, so the email doesn't work. Sure, let me know which other accounts are associated with that account!

Hi, Peter! 

The domain of the primary email is: 


Please try to log in using this email and let me know if you have any questions. 

Kind regards,

Unfortunately, I have lost access to that email address too. <email removed for privacy reasons>

Caroline R Atlassian Team Oct 05, 2021

Hi, Peter. 

If you are unable to regain access to the primary email of the account, our suggestion would be to create a new Bitbucket account with an email you have access to and recreate the repos of the other account using a local clone.

For security reasons, we cannot make any email changes to a Bitbucket account from our side. The only way to change the Bitbucket account’s email would be to regain access to its primary email and then perform the email change via”.

Kind regards,

Yes, I figured as much.

I've done, that, but I've recreated it on GitHub, and won't be back if I can avoid it.

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