Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,112
Community Members
 
Community Events
165
Community Groups

How do i contact bitbucket to get support with reducing repository below 4gb.

Followed the trail to get support and there is no way to actually submit a support ticket. How do I trigger the pruning of the repo after having reset the git history to an earlier commit?

Note:

  • I used reset and force push, not revert.
  • I enabled the labs option to prune on delete AFTER having reduced the repo. Now it does not seem like doing anything. 
  • It is the labs section that tells me to contact support by submitting a ticket.

1 answer

0 votes
Caroline R Atlassian Team Sep 20, 2021

Hi, @mntronslien

Thank you for reaching out to Atlassian Community! You are more than welcome to request our help here :) 

I confirmed you had 1 repository with a size of 3.7 GB, so I ran the GC against this repo and managed to reduce its size to 3.4 GB. Could you confirm if this is the local size?

Also, I would like to share with you that we already have a feature request to allow users to mark repositories for git GC, as you can check here:

Please consider adding yourself as a watcher to receive the updates as we make progress with this. If you are not familiar with our Feature Request Policy, you can read more about it here.

Feel free to share any additional questions or concerns regarding this case.

Kind regards,
Caroline

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,255 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you