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Hi, I'm having trouble logging into my Bitbucket account

Roman Kakhnii
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 31, 2023

Hi, I'm having trouble logging into my Bitbucket account. Constantly displays the error Two-step verification failed. Tried entering the recovery code/authy code, but nothing helps

2 answers

1 vote
Roman Kakhnii
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 31, 2023 • edited

** I also tried executing the command ssh git@bitbucket.org recovery_codes, the output was: 

 

authenticated via ssh key.

You can use git to connect to Bitbucket. Shell access is disabled

0 votes
Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 31, 2023

Hi @Roman Kakhnii

Welcome to the community.

To disable your Bitbucket Cloud account's 2FA, you can follow this knowledge-based article. - How to Disable/Reset 2FA on Bitbucket Cloud and Atlassian Account

Regards,
Mark C

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