Forgot to export Google Authenticator QR code before switching new phone

Deleted user February 1, 2023

I forgot to export my Google Authenticator QR code before using a new phone so I can't log in to bitbucket, is there a way to remove 2fa? I also didn't capture my recovery code 


I already click send recovery email and it said I have to wait 24 hours, but when I check other post about the bug/issue with the recovery link that didn't disable 2fa code after 24 hours I was worried that my account will not get recover. Please let me know if this is an issue

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 7, 2023


Just checking to see if you are still having issues? I've verified that there is no blacklisting on your email account and emails have been successfully going through. 

If you are still having issues, I will be able to assist you further.


- Ben (Bitbucket Cloud Support)

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