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Forget password email never comes

During log-in, I was required to `must change password`. Then navigate to the password recovery page. Click `send recovery email` while never get it. It is broken. Now I am unable to get into my account. Please help asap.

1 answer

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Hi @Frank zhang and welcome to the community.

Could you please let me know the following:

1) Are you trying to log in to Bitbucket Cloud or to a Bitbucket Server instance?

If you are unsure, the URL of Bitbucket Cloud is while a Bitbucket server instance has a different custom URL.

2) Are you trying to log in with the same email as the email of the community account that you used to make this post? Or with a different email address?

Kind regards,


1. I am accessing
2. I am looking for password recovering for email <emaiul_removed>. <another_email_removed> is only used for asking help from community.

Now I received the recovery email link. Problem is solved. Thanks for the help.

Hi @Frank zhang,

That's good to hear, thank you for the update.

Just a heads up, I removed the email addresses from your post to protect your privacy.

Please feel free to reach out if you ever need anything else.

Kind regards,

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