Error logging into Bitbucket account

[Maceo Woodward]

Hello,

When I try to log into my Bitbucket account I get the following error:

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

[Laurie Sciutti]

Hi @Maceo Woodward  and welcome to the Community!  In addition to the suggestions from there seems to be a lot of additional information/questions about the same issue here.  One is to delete your cookies but another is due to account issues which may require assistance from Support.  HTH

[Laurie Sciutti]

@Theodora Boudale may be able to assist as well.

[Maceo Woodward]

Hi Laurie,

Thank you for the response. I've tried all of the cookie/browser related suggestions.

I believe my issue is the common problem of my account having been marked as inactive, since it has been a while since I've tried to access it.

[Laurie Sciutti]

@Patrik S ~ can you assist @Maceo Woodward ?

[Patrik S]

Hello @Maceo Woodward ,

Your account was indeed inactive due to a long period with no login. I've set it to active again, so you should be able to log in as usual now :) 

[Maceo Woodward]

Thanks Patrik!

[Laurie Sciutti]

@Maceo Woodward ~ glad this is fixed for you!  If you wouldn't mind accepting the answer, I would appreciate it!