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Don't receive verification mail

Ricardo Hernández Pérez May 11, 2023

Hi, we are trying to loggin with the email address of our work, its been months that we dont receive any email.

Like many other posts here, ¿Its likely due to being on the email suppression list?.  Is it possible to take us off this list?


our dommain is:


The emails afected are:




and Invitation email not received: <email_removed>



1 answer

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 12, 2023

Hi Ricardo and welcome to the community.

I checked our email logs for the last 30 days and there were bounces for the first three emails you mentioned, but no event for the last one. However, none of these email addresses or any other email address from the domain you mentioned is in our suppression list, so there's nothing for us to remove.

Based on the error message of the bounced events, it looks like your SMTP server is doing callback verification that is failing.

The bounced events were for emails sent from and (where XXXXX is some string).

You will need to ask the admin of your mail server to look into this and adjust the configuration so that these emails are not bounced.

Just a heads up, I removed the domain and email address from your post to comply with our privacy policy.

Kind regards,

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