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Delete User

Dale Jones
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August 3, 2023

I get this message when I attempt to delete a user.  I am by no means an expert in Bitbucket.  Any Ideas?

Screenshot 2023-08-03 092041.png

1 answer

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 7, 2023

Hi @Dale Jones,

This error shows up when you try to remove a user from their own personal workspace.

Up until a few months ago, when someone created a Bitbucket Cloud account, Bitbucket would automatically create a workspace for their user. That was a user's personal workspace. We have since changed this functionality and now Bitbucket doesn't automatically create a personal workspace when someone creates an account. However, the personal workspaces before this change was introduced still remain.

I'm afraid that it is not possible to remove a user from their own personal workspace. What you can do is create a new workspace, transfer all the repositories from the existing workspace to the new one, and set up user access there.

You can check the following documentation on how to transfer repos:

If that personal workspace is on a paid billing plan, you can downgrade it to Free and then upgrade the billing plan of the new workspace.

If you have any integrations e.g. with Jira or with other third-party tools, you will also need to reconfigure them so that they point to the new workspace.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora

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