Change billing contact

[jeftech]

Is it possible to change the billing contact / billing email address to someone not included in the list of users?  Would prefer if the monthly invoice email could be sent directly to our accounts department.

[Ana Retamal · Accepted solution]

Hi there!

To have the invoices sent to a different email address than the Bitbucket account's owner, this needs to be set up at https://my.atlassian.com. The desired email address needs to be added as primary billing contact, for more details you can check 
How to update the contacts in my Atlassian products.

Hope that helps :)

Ana

[jeftech]

The new email address cannot be made primary if it's not from the same domain as the owner.  Not sure why this is the rule.

[Ana Retamal]

Hi Phil, I'm afraid that's not correct, the new email address can always be made primary, it just follows different steps:

• If the new contact shares the same email domain as the existing Primary Contact, you will be able to instantly promote the new contact by selecting Make Primary. 
• If you are adding a contact from a different or public email domain, they will need to log into their own My.Atlassian account and promote themselves by selecting Make Primary.

This is explained in the article I linked about. 

I hope this clarifies your concern and if you still have questions please let us know!

Cheers,

Ana

[Ginger Grant]

Same problem. Looks like we need to cancel our account and find a vendor who cares.

[Service_Account]

We're also having the same issue - our accounting/billing/finance team wants bills send directly to them and we can't work out how to do that so we've been manually retrieving them which is a huge pain. Atlassian please fix this!

[Rafael Silva]

Any answers yet? Having the same problem 

[Ana Retamal]

Hi Phil, welcome to the Community!

Bitbucket Cloud doesn't have a billing contact, the account (if not in the Free plan) will be paid by the owner. Are you maybe referring to a different product?

Please let us know and we'll be happy to help :)

Kind regards,

Ana  

[jeftech]

Hi Ana,

I created the Bitbucket cloud account on behalf of the company I work for.  It's paid for by a company credit card.  Would just prefer if the monthly invoices (and other billing correspondence) could be emailed to our Accounts department instead of me.

Thanks,

Phil

[Ana Retamal]

Hi @jeftech, I've created a Support ticket so I can continue assisting you with this matter privately. You should have received a notification in your inbox :) 

Cheers!

Ana

[Demetris Constantinou]

Hi Ana

I face same issue - the owner is someone who is now leaving the company and we would like to move things to a new email/person

SHall we go through a support ticket?

Thanks

Dem.

[Ana Retamal]

Hi @Demetris Constantinou, you can change the contacts by following the steps at How do I update the Billing and Technical Contacts for my Atlassian products?

Let us know if you have any questions,

Ana

[Demetris Constantinou]

Hi Ana

Am afraid this works only for Jira/Confluence/Service desk but NOT for Bitbucket! For bitbucket as you also mention above it requires OWNERSHIP - not just admin. 

The link answers what we already know and have done. We have been though finding it impossible to change the billing address as an example for Bitbucket 

[scott coleman]

My billing department is getting very angry with me because they aren't being copied on billing for Bitbucket.

Is there any movement on this?

[Andreas Amundsen]

@Ana Retamal , it seems like the link is broken, is there updated documentation for this?

[Rick Elsum]

I am also having this issue. Any update?

[eric_tenvoorde]

Same here! Atlassian --> please provide a solution!

[Eric Barnes]

Also having this issue!

[Jeffrey Mele]

Also having this issue.  Please help.

[Admin FDL]

Same here

[Jeremy Capblancq]

They don't seem to care like most open issues related to bitbucket ... 

[antonbremer]

Same here

[Markus Berner]

Also having this issue. C'mon Atlassian...

[Erick Valério]

same problem.

[Brandon Gruber]

I guess this is still a problem? I have been going around in circles for 45mins trying to figure out how to add a billing contact for Bitbucket... Why the heck is it completely different than Jira? We have both products but have to manage the billing in two separate ways/places? This is crazy.

[Kay Weber]

Hi, it looks like this issue still exist - I need tu have the Tax Invoice / Receipt for our finance department. E-Mail will be fine -  But I get no e-mail and have no other was to download the same.  Have some one a step for step solution how I get my Tax Invoice / Receipt? 

Best Regards, Kay  

[Dave Robertson]

Same issue here... This is so bad!