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Change billing contact

Is it possible to change the billing contact / billing email address to someone not included in the list of users?  Would prefer if the monthly invoice email could be sent directly to our accounts department.

5 answers

1 accepted

7 votes
Answer accepted
Ana Retamal Atlassian Team Jul 19, 2018

Hi there!

To have the invoices sent to a different email address than the Bitbucket account's owner, this needs to be set up at The desired email address needs to be added as primary billing contact, for more details you can check 
How to update the contacts in my Atlassian products.

Hope that helps :)


The new email address cannot be made primary if it's not from the same domain as the owner.  Not sure why this is the rule.

Ana Retamal Atlassian Team Jul 25, 2018

Hi Phil, I'm afraid that's not correct, the new email address can always be made primary, it just follows different steps:

  • If the new contact shares the same email domain as the existing Primary Contact, you will be able to instantly promote the new contact by selecting Make Primary
  • If you are adding a contact from a different or public email domain, they will need to log into their own My.Atlassian account and promote themselves by selecting Make Primary.

This is explained in the article I linked about. 

I hope this clarifies your concern and if you still have questions please let us know!



1 vote

Same problem. Looks like we need to cancel our account and find a vendor who cares.

We're also having the same issue - our accounting/billing/finance team wants bills send directly to them and we can't work out how to do that so we've been manually retrieving them which is a huge pain. Atlassian please fix this!

Any answers yet? Having the same problem 

0 votes
Ana Retamal Atlassian Team Jul 16, 2018

Hi Phil, welcome to the Community!

Bitbucket Cloud doesn't have a billing contact, the account (if not in the Free plan) will be paid by the owner. Are you maybe referring to a different product?

Please let us know and we'll be happy to help :)

Kind regards,


Hi Ana,

I created the Bitbucket cloud account on behalf of the company I work for.  It's paid for by a company credit card.  Would just prefer if the monthly invoices (and other billing correspondence) could be emailed to our Accounts department instead of me.



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Ana Retamal Atlassian Team Jul 17, 2018

Hi @Phil Jeffrey, I've created a Support ticket so I can continue assisting you with this matter privately. You should have received a notification in your inbox :) 



Hi Ana


I face same issue - the owner is someone who is now leaving the company and we would like to move things to a new email/person


SHall we go through a support ticket?




Ana Retamal Atlassian Team Jan 11, 2019

Hi @Demetris Constantinou, you can change the contacts by following the steps at How do I update the Billing and Technical Contacts for my Atlassian products?

Let us know if you have any questions,


Hi Ana


Am afraid this works only for Jira/Confluence/Service desk but NOT for Bitbucket! For bitbucket as you also mention above it requires OWNERSHIP - not just admin. 


The link answers what we already know and have done. We have been though finding it impossible to change the billing address as an example for Bitbucket 

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My billing department is getting very angry with me because they aren't being copied on billing for Bitbucket.


Is there any movement on this?

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@Ana Retamal , it seems like the link is broken, is there updated documentation for this?

I am also having this issue. Any update?

Same here! Atlassian --> please provide a solution!

Also having this issue!

Also having this issue.  Please help.

They don't seem to care like most open issues related to bitbucket ... 

Also having this issue. C'mon Atlassian...

I guess this is still a problem? I have been going around in circles for 45mins trying to figure out how to add a billing contact for Bitbucket... Why the heck is it completely different than Jira? We have both products but have to manage the billing in two separate ways/places? This is crazy.

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