Change billing contact

[jeftech]

Is it possible to change the billing contact / billing email address to someone not included in the list of users?  Would prefer if the monthly invoice email could be sent directly to our accounts department.

[Ana Retamal · Accepted solution]

Hi there!

To have the invoices sent to a different email address than the Bitbucket account's owner, this needs to be set up at https://my.atlassian.com. The desired email address needs to be added as primary billing contact, for more details you can check 
How to update the contacts in my Atlassian products.

Hope that helps :)

Ana

[jeftech]

The new email address cannot be made primary if it's not from the same domain as the owner.  Not sure why this is the rule.

[Ana Retamal]

Hi Phil, I'm afraid that's not correct, the new email address can always be made primary, it just follows different steps:

• If the new contact shares the same email domain as the existing Primary Contact, you will be able to instantly promote the new contact by selecting Make Primary. 
• If you are adding a contact from a different or public email domain, they will need to log into their own My.Atlassian account and promote themselves by selecting Make Primary.

This is explained in the article I linked about. 

I hope this clarifies your concern and if you still have questions please let us know!

Cheers,

Ana

[Ginger Grant]

Same problem. Looks like we need to cancel our account and find a vendor who cares.

[Lachlan Smith]

Leaving this here as I struggle every time but from support:

TLDR go to my.atlassian.com/product  and scroll to the bottom

• Log in to my.atlassian.com/product  account (username = email address)
• Locate the Bitbucket subscription
• Under the Contact Details section, locate the Billing Contacts or Technical Contacts
• Add the desired email as a contact
• Have the desired user log in and click on "Make Primary" to become the new primary contact
• Once this has been completed, they will then have visibility of all future paid invoices and also will receive emailed copies of the paid invoices.

[Neil]

Same issue here, at the very least make clear in the suggested solution, that is also found when googeling the problem that it does noet worl for bibucket, hunting around for settings that don't exist/work is a waste of time.

[Service_Account]

We're also having the same issue - our accounting/billing/finance team wants bills send directly to them and we can't work out how to do that so we've been manually retrieving them which is a huge pain. Atlassian please fix this!

[Rafael Silva]

Any answers yet? Having the same problem 

[Ana Retamal]

Hi Phil, welcome to the Community!

Bitbucket Cloud doesn't have a billing contact, the account (if not in the Free plan) will be paid by the owner. Are you maybe referring to a different product?

Please let us know and we'll be happy to help :)

Kind regards,

Ana  

[jeftech]

Hi Ana,

I created the Bitbucket cloud account on behalf of the company I work for.  It's paid for by a company credit card.  Would just prefer if the monthly invoices (and other billing correspondence) could be emailed to our Accounts department instead of me.

Thanks,

Phil

[Ana Retamal]

Hi @jeftech, I've created a Support ticket so I can continue assisting you with this matter privately. You should have received a notification in your inbox :) 

Cheers!

Ana

[Demetris Constantinou]

Hi Ana

I face same issue - the owner is someone who is now leaving the company and we would like to move things to a new email/person

SHall we go through a support ticket?

Thanks

Dem.

[Ana Retamal]

Hi @Demetris Constantinou, you can change the contacts by following the steps at How do I update the Billing and Technical Contacts for my Atlassian products?

Let us know if you have any questions,

Ana

[Demetris Constantinou]

Hi Ana

Am afraid this works only for Jira/Confluence/Service desk but NOT for Bitbucket! For bitbucket as you also mention above it requires OWNERSHIP - not just admin. 

The link answers what we already know and have done. We have been though finding it impossible to change the billing address as an example for Bitbucket 

[scott.coleman]

My billing department is getting very angry with me because they aren't being copied on billing for Bitbucket.

Is there any movement on this?

[Andreas Amundsen]

@Ana Retamal , it seems like the link is broken, is there updated documentation for this?

[Rick Elsum]

I am also having this issue. Any update?

[eric_tenvoorde]

Same here! Atlassian --> please provide a solution!

[Eric Barnes]

Also having this issue!

[Jeffrey Mele]

Also having this issue.  Please help.

[Admin FDL]

Same here

[Jeremy Capblancq]

They don't seem to care like most open issues related to bitbucket ... 

[antonbremer]

Same here

[Markus Berner]

Also having this issue. C'mon Atlassian...

[Erick Valério]

same problem.

[Brandon Gruber]

I guess this is still a problem? I have been going around in circles for 45mins trying to figure out how to add a billing contact for Bitbucket... Why the heck is it completely different than Jira? We have both products but have to manage the billing in two separate ways/places? This is crazy.

[Kay Weber]

Hi, it looks like this issue still exist - I need tu have the Tax Invoice / Receipt for our finance department. E-Mail will be fine -  But I get no e-mail and have no other was to download the same.  Have some one a step for step solution how I get my Tax Invoice / Receipt? 

Best Regards, Kay  

[Dave Robertson]

Same issue here... This is so bad!

[Pushkar Aditya]

It is disheartening to see that issue is still existing and it is not getting enough attention. My vote is to fix this (or develop) on highest priority (as it is directly related to revenue).

[Ian Macdonald]

Just updated the billing contact for bitbucket using https://my.atlassian.com/product so this works. 

[Ignacio Bermúdez]

Hi. I updated the billing contact for bitbucket using https://my.atlassian.com/product but I´m still having old contact info on my billing, any help?

[Rik Schrijver]

Same here... Editted the billing details via creditcard update, old info on the invoice. 

-edit- Found a possible way. You also need to update via https://my.atlassian.com/details/edit